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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A) Knowledge Advanced does not accept words that are not in the dictionary.
B) The tuning process automatically corrects it.
C) You must check if alternative synonyms exist.
D) You must correct the spelling manually.

2. You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

A) Cross Tabs report
B) Dashboard report
C) Cumulative report
D) Standard report
E) Custom report

3. Which two queues have manual pull policy? (Choose two.)

A) Standard
B) Manual
C) Round Robin (Logged in)
D) Last In First Out (LIFO)
E) Round Robin (All)

4. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Standard report with Replacement Value variable
B) Custom report with AdHoc Value variable
C) Standard report with User Defined List variable
D) Custom report with Predefined List variable

5. Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

A) In a batch request, the server will allow up to 100 transactions.
B) If a new transaction is in the batch request after the failed transaction, the transaction will not run.
C) The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
D) A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
E) If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.

Solutions: