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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A. global configuration
B. flow-based configuration
C. scheduled recording configuration
D. queue-level configuration

Question 2

A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

A. Longest available agent
B. Round robin routing
C. Skills-based routing
D. Uniform broadcast routing

Question 3

Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A. Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
B. Set the Workflow Custom Variable chatDomain to a valid value.
C. Set the Workflow Custom Variable liveChatDomain to a valid value.
D. Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.

Question 4

Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A. Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
B. Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
C. Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
D. Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.

Question 5

Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A. Allotted on Desktop Profile
B. Assign skills in flow
C. Assign skills to the queue
D. Assigned to Capacity-based Teams
E. Allocated to Channels

Solutions: