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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Maintenance and Troubleshooting | - System upgrades and patch management - Fault isolation and diagnostics |
| Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?
- A. Gatekeeper Location
- B. Group Number
- C. Network Region
- D. VLAN ID
Correct Answer: B 🗳️
Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?
- A. TTS
- B. UMS
- C. IMS
- D. VTS
Correct Answer: A 🗳️
Which three are required to get UMS working on a client PC? (Choose three.)
- A. UMS Client application installed on the user's PC
- B. a compatible Internet browser
- C. UMS Web Service is enabled on the User Profile in the configuration
- D. VoiceMail Pro installed with the UMS option loaded on a server
- E. MAPI Profile installed and configured on the VoiceMail Pro server
Correct Answer: B,D,E 🗳️
After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
- A. Upgrade Delta Server to the latest release using the IP Office Admin software.
- B. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
- C. Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
- D. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
Correct Answer: D 🗳️
What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?
- A. Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
- B. Variable Routing Action on Telephony Actions
- C. Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
- D. you cannot check against incoming CLI
Correct Answer: C 🗳️
