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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements about the Server Readiness Validator tool are true? (Choose three)

A) It validates partition sizes
B) It validates operating system setting
C) It validates CA server security certificates
D) It creates a report to show any trouble spots
E) It can run under the local systems account

2. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A) Enable Named Employees Unit of Measure
B) Avaya
C) AWFO
D) Back Office - Item Tracking
E) ACRA

3. Happens when the framework installation fails?

A) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
B) All installation errors Will appear on the alarms page of Element Manager
C) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
D) Errors Will appear in black text in the SR tool.

4. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
B) Side-by side upgrade to R20.x in Windows 2016
C) Two step upgrade process, to V15.1 first, then to R20.x
D) Side-by side or hardware reuse migration to R20.x

5. The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

A) Manage entities withassignmentmanager
B) Create Organizations and groups
C) Create roles
D) Create users

Solutions: