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Avaya 37820X Exam Syllabus Topics:

Section	Objectives
Networking and Infrastructure Design	- Infrastructure Requirements 1. Security and survivability requirements 2. QoS and bandwidth planning 3. LAN and WAN considerations
Solution Sizing and Bill of Materials	- Solution Configuration 1. Licensing requirements 2. Hardware and software selection 3. Bill of materials preparation 4. System sizing methodology
Implementation and Migration Planning	- Deployment Strategy 1. Installation and rollout planning 2. Risk assessment 3. Migration approaches
Contact Center and Customer Experience Solutions	- Customer Engagement Design 1. Contact center requirements analysis 2. Reporting and analytics considerations 3. Agent and supervisor capabilities
Customer Business Requirements Analysis	- Business Objectives and Communication Requirements 1. Determine collaboration and mobility needs 2. Identify customer business drivers 3. Analyze user and site requirements
Avaya Midsize Solution Portfolio	- Avaya IP Office Platform 1. Scalability and resiliency features 2. Core platform architecture 3. Licensing and deployment options
Unified Communications and Collaboration Design	- UC Applications 1. Conferencing solutions 2. Messaging and presence 3. Voice and video communications 4. Mobility integration

Avaya Midsize Solution Design Sample Questions:

1. With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?

A) 25 participants
B) 50 participants
C) 100 participants
D) 500 participants

2. You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?

A) Digital trunking needs VCM channels and analog trunks do not-
B) The cost for nine analog trunk ports versus a single digital trunk port.
C) Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.
D) Digital trunking requires an SBCE for security.

3. Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?

A) DECT R4
B) 1100 Series
C) J129
D) 1200 Series

4. With Avaya Spaces, which statement is true about the what users can do?

A) Only the Owner/Admin level users can video call.
B) Guest level users can only text chat other users.
C) All levels of users can text chat and video call.
D) Only Member level users and above can video call.

5. Refer to the Scenario: Bittersweet Coffee Company (BCC).

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?