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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Architecture and Platform Overview | 10-15% | - Core component relationships and functions - System platform positioning and deployment models - Architecture components and integration |
| Avaya Aura Session Manager | 20-25% | - Session management and dial patterns - SIP routing and policy configuration - Entity and adaptation module setup |
| Troubleshooting and System Support | 10-15% | - Common fault resolution - Log analysis and diagnostic tools - Performance monitoring and health checks |
| Avaya Aura Communication Manager | 20-25% | - Configuration and administration - Call processing and routing - Feature management and maintenance |
| Messaging and Media Services | 10-15% | - Avaya Aura Messaging configuration - Audio/video integration and media handling - Media Server components and DSP resources |
| Avaya Aura System Manager | 15-20% | - Software updates and system maintenance - Inventory and user management - Certificate and security management |
Avaya Aura Core Components Support Sample Questions:
1. When does Communication Manager insert the shortcut flag during call processing?
A) during the origination phase (imsorig) of call processing
B) during the initialization phase (imsinit) of call processing
C) during the dialing analysis phase (imsdialana) of call processing
D) during the termination phase (imsterm) of call processing
2. A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Communication Manager (CM).
After looking ah how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application. If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?
A) PPM is downloaded to the Remote Worker telephone from CM.
B) PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
C) PPM is downloaded to Avaya Aura Session Manager (SM) from CM.
D) PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).
3. Session Manager uses five unique certificates for TLS connections. What are the two most important certificates in communicating with other devices/entities? (Choose two.)
A) SIP certificates
B) HTTPS certificates
C) WebSphere
D) Sal Agent certificates
E) Management certificates
4. SIP user 1011111 is trying to call SIP user 1011111.
If Session Manager cannot find a matching SIP Communication Profile for 1011111 in its SIP registry, what happens next?
A) The Caller receives a busy tone.
B) The call is routed to voicemail to check if the extension is associated to mailbox.
C) The call is sent to Communication Manager to check if the number dialed exists in CM's call routing tables.
D) Network Routing Policy (NRP) is consulted for further routing instructions.
5. Who is responsible for completing Discipline 4 ?Determining Root Cause, of the 8D Troubleshooting Methodology?
A) Avaya Tier 2
B) Avaya Tier 1
C) Avaya Tier 3
D) Avaya Tier 4
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A,E | Question # 4 Answer: A | Question # 5 Answer: C |





