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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?

A) Failure to include all stakeholders in the requirements gathering process
B) Failure to validate the application against the functional requirements
C) Failure to perform thorough unit testing during the development process

2. Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?

A) Document key changes and gather feedback to update the backlog.
B) Build tooltips and discoverable content in the new console layouts.
C) Organize user groups by permission set and train each team.

3. Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''

A) Several teams should be part of UAT to represent multiple viewpoints.
B) Functionality on interconnected objects should be part of UAT.
C) End users who are experts in that functionality should participate in UAT.

4. A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?

A) They contain substantial details and focus on technical elements.
B) They are dependent on related acceptance criteria and overlap with other use cases.
C) They can be easily prioritized and are small enough to estimate accurately.

5. The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?

A) Capability map
B) Journey map
C) Process map

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