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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Integration | 8% - 12% | - System Connectivity
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDAMATERIAL object type? Choose Two correct answers.
A) Create
B) Read
C) Update
D) Delete
2. How would a field service technician update the service assignment status? Choose the correct answer
A) By adding a checklist
B) By opening the service assignments
C) By navigating to the address on the service assignments
D) By setting the relevant workflow step
3. Which Chart types are available in the settings to create a report? Choose Three correct answers.
A) Column
B) Area
C) Scatter
D) Line
E) Pie
4. Which activities can you perform in the Administration module? Choose Two correct answers.
A) Perform system monitoring
B) Maintain session configuration
C) Define service workflow
D) Edit smartfrom templates.
5. You need to auto-assign checklists on a service job depending on the type of equipment. How is it possible? Choose the correct answer.
A) It's only possible with a paid feature request at SAP
B) It is possible by adding a business rule in the admin app
C) Its not possible
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: A,D,E | Question # 4 Answer: B,C | Question # 5 Answer: B |
