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Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- ServiceNow Fundamentals (ILT)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Service Portal Fundamentals (On-demand)
- Major Incident Management (On-demand)
- Knowledge Management Fundamentals (On-demand)
- Knowledge Management Implementation (On-demand)
- Mobile Development Fundamentals (On-demand)
- ServiceNow Platform Implementation (ILT)
- CIS-IT Service Management Exam Prep
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- At least six months of hands-on experience working on ServiceNow Platform
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Aim of the Certificate Exam
- Empower individuals to execute tasks with confidence and skill
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Differentiate individual in a crowded job market
ServiceNow CIS-ITSM Exam Syllabus Topics:
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