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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
| Service Management as a Practice | - Definition of services and customers - Concept of best practices in service management - Role of service management |
| Service Lifecycle | - Continual Service Improvement - Service Design - Service Strategy - Service Operation - Service Transition |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Es gibt vier Arten von Metriken, mit denen die Fähigkeit und Leistung von Prozessen gemessen werden können. Welche der vier Metriken fehlt in der folgenden Liste?
1. Fortschritt
2. Wirksamkeit
3. Effizienz
4.?
- A. Compliance
- B. Kapazität
- C. Konformität
- D. Kosten
Correct Answer: A 🗳️
Welcher Teil des Servicelebenszyklus ist für die Koordination und Durchführung der Aktivitäten und Prozesse verantwortlich, die erforderlich sind, um den Geschäftsbenutzern und Kunden Services auf vereinbarten Ebenen bereitzustellen und zu verwalten?
- A. Kontinuierliche Serviceverbesserung
- B. Serviceübergang
- C. Service Design
- D. Servicebetrieb
Correct Answer: D 🗳️
Welcher Prozess analysiert regelmäßig Ereignisdaten, um erkennbare Trends zu identifizieren?
- A. Ereignisverwaltung
- B. Problem Management
- C. Service Level Management
- D. Änderungsmanagement
Correct Answer: B 🗳️
Mit welchem Prozess kann Problem Management Kategorisierungs- und Auswirkungscodierungssysteme gemeinsam nutzen?
- A. Incident Management
- B. Service Asset- und Konfigurationsmanagement
- C. Kapazitätsverwaltung
- D. IT-Service-Kontinuität
Correct Answer: A 🗳️
Welche der folgenden Aussagen ist korrekt?
- A. Das Konfigurationsmanagementsystem ist Teil der Datenbank für bekannte Fehler
- B. Das Service Knowledge Management-System ist Teil des Configuration Management-Systems
- C. Das Konfigurationsverwaltungssystem ist Teil der Konfigurationsverwaltungsdatenbank
- D. Das Konfigurationsmanagementsystem ist Teil des Service Knowledge Management-Systems
Correct Answer: D 🗳️
