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Reference: https://www.fiesttech.com/course/guidewire-claim-center-business-analyst
Guidewire ClaimCenter Business Analyst - Mammoth Proctored Sample Questions:
An auto accident in Chicago, Illinois has been reported to Succeed Insurance. The customer service representative uses the ClaimCenter standard Claim Wizard to set up the new claim. The policy is verified in effect and based on the reported exposures the total loss points calculated is 38. There is also a note to have an expert inspection via approved vendor.
What is the most likely claim setup with regards to this reported auto accident?
- A. The new claim will be segmented as high complexity auto claim, assigned to a Supervisor for further determination on next steps due to complexity.
- B. The new claim will be segmented as high complexity auto claim, assigned to Midwest Complex Auto Adjusters Group, with activity for vehicle inspection.
- C. The new claim will be segmented as mid-complexity auto claim, assigned to Midwest Low Complexity Auto Adjusters Group, with activity for vehicle inspection.
- D. The new claim will be segmented as low complexity auto claim, assigned to Midwest Low Complexity Auto Adjusters Group, with activity for vehicle inspection.
Correct Answer: B 🗳️
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When creating a new Personal Auto claim, Succeed Insurance would like to identify when Rideshare is the primary use for a vehicle. A Business Analyst (BA) thinks that Primary Use already exists as a typekey on the Vehicle Details screen.
What are two ways the BA can confirm whether this field is configured in ClaimCenter and, if it is, which values are available in the typelist? (Choose two.)
- A. Open Guidewire Studio for ClaimCenter > Navigate to the Vehicle Details screen > Locate the Primary Use field to view its typelist.
- B. Log in to ClaimCenter > Create a new Personal Auto claim > Navigate to Vehicle Details > Use keyboard shortcut CTRL + F to find information about the fields on the screen.
- C. Access the Guidewire ClaimCenter Application Guide > Go to section on Personal Auto Object Model which lists available entities.
- D. Access the Data Dictionary > Click the Data Entities link > Open the PrimaryUse entity from left-hand pane to view field details on the right pane.
Correct Answer: A,D 🗳️
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Succeed Insurance has a strategic initiative to change auto insurance into a pay-as-you-drive model... When claims are processed, claimants must provide the log from the application for the date of incident. The log's details are essential to validation and analysis of the monitoring system's activity at the time of the incident.
Without the application log, claims should not be processed to indemnification.
Executives say the implementation team must maintain the base product functionality where appropriate and only change those things essential to the success of the initiative...
Which two requirements are in scope based on the guiding principles? (Choose two.)
- A. As a business, integration to the top five vehicle manufactures must be completed to maximize accuracy of claim processing. Succeed intends to complete one integration every 30 days.
- B. As an Adjuster, the insured application log must be received, reviewed, and attached to the claim to analyze and validate the monitoring systems activity at the time of the claim.
- C. As an Adjuster, vehicle mileage/kilometers must be captured during adjudication to track mileage
/kilometers, and potentially prevent fraudulent activities. - D. As an Adjuster, the system should prevent indemnification of claimants if the application log has not been provided and reviewed to prevent payments without validation.
Correct Answer: B,D 🗳️
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What is the importance of a mock-up of the user interface (UI) design?
- A. A mock-up illustrates for the customer what the final ClaimCenter user experience is.
- B. A mock-up shows the viewer what the intended ClaimCenter user experience is.
- C. A mock-up illustrates for the viewer the integration of ClaimCenter with outside sources.
- D. A mock-up tells the customer what the current ClaimCenter user experience is.
Correct Answer: B 🗳️
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To optimize business process workflow, an insurer has spent a great deal of effort on estimating the amount of effort required to complete various types of work... They are also aware that certain situations may require specialized expertise and want to incorporate this in their decision making.
All claims and exposures are entered using only the ClaimCenter new claim wizard. Once entered, the work should be automatically distributed fairly to those properly suited, as determined by the company's knowledge of each worker's skill set.
Which two assignment mechanisms, alone or together, will achieve their goal? (Choose two.)
- A. FNOL queues
- B. Supervisor assignment
- C. Round-robin
- D. User attribute
- E. Weighted workload
Correct Answer: D,E 🗳️
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