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Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
A) Customer Insights
B) Einstein Customer
C) Experience Tracker
D) Community View
2. Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?
Choose 3 answers
A) Contact Support page Activity
B) User Login History Option
C) Search Activity
D) Number of Case Created by user
E) Page View by Salesforce Object
3. Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?
A) Customer Community
B) Commerce Portal
C) Platform Portal
D) Channel Account
4. Universal Containers has recently launched a site for its retailers. Retailersare able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
A) Retail managers need to be put in the executive role in theRole Hierarchy.
B) A Sharing Set needs to be created.
C) A Sharing Rule needs to be created.
D) Retail managers need to be given Super User access.
5. Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
A) Customer Community
B) Customer Community Plus
C) Customer Identity
D) Partner Community
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |





