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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

A) Promotional banners
B) Predictive outcome scores
C) Pop-up coupons
D) Agent voicemail recordings

2. While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

A) The interaction is automatically rejected and returned to the customer.
B) The interactions are routed using the Standard ACD method.
C) The interactions are routed using the predefined fallback routing method.
D) Bullseye routing method is used as the default routing method in this scenario.

3. Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

A) True
B) False

4. Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

A) Offer impressions
B) Outbound email responses
C) Conversion events
D) Agent login times

5. Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

A) True
B) False

Solutions: