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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Improvement | |
| ITIL Practices | - Technical Management Practices - General Management Practices - Service Management Practices |
| Service Value Chain Activities | |
| Key Concepts of Service Management | - Guiding Principles - Four Dimensions of Service Management - Service Value System (SVS) |
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which is a key consideration for the guiding principle 'keep it simple and practical'?
A. Understand how each element contributes to value creation
B. Start with a complex solution, then simplify
C. Ignore the conflicting objectives of different stakeholders
D. Try to create a solution for every exception
Question 2
What ensures that a service provider and a service consumer continually co-create value?
A. Service offerings
B. Service consumption
C. Change enablement
D. Service relationship management
Question 3
Which of the following statements about 'outcomes' is TRUE?
A. The level of expenses regarding a technology for a service is defined by an outcome
B. An outcome depends on at least one output to deliver a result
C. Outcomes provide assurance to stakeholders regarding the performance of a service
D. The delivery of products to a stakeholder is enabled by outcomes
Question 4
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?
A. Assessment results
B. Improvement plans
C. Business objectives
D. KPI reports
Question 5
Which service value chain activity relates with buying new products?
A. Improve
B. Plan
C. Engage
D. Obtain/build
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: D |
