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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

2. Which dimension of product and service management addresses data and technologies used in digital product and services?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

3. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Re-use nothing from the current state
B) Communicate so that the audience will hear
C) Understand that fast does not mean incomplete
D) Adopt a practice which is easy to follow

4. An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?

A) Number of ideas generated for new services
B) Percentage of value streams mapped
C) Average cost per service request
D) Success rate of releases deployed into the live environment

5. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) relationships
B) services
C) outcomes
D) organizations

Solutions: