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What is the duration of the ITILF Exam
- Format: Multiple choices, multiple answers
- Passing Score: 65%
- Length of Examination: 60 minutes
- Number of Questions: 40
ITIL Foundation ITILF Exam
ITIL Foundation ITILF Exam which is related to ITIL Foundation and credits toward Exin ITIL Foundation Certification. This ITILF exam validates a Candidate knowledge and skills of IT Service Management as a practice, ITIL Service Cycle, technology, architecture, competence, and training.
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BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 10% | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
| ITIL Guiding Principles | 15% | - Optimize and automate - Collaborate and promote visibility - Progress iteratively with feedback - Think and work holistically - Keep it simple and practical - Focus on value - Start where you are |
| Service Value Chain | 15% | - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - How value chain activities interact |
| ITIL Management Practices | 25% | - Technical management practices - General management practices - Service management practices |
| Key Concepts of Service Management | 15% | - Service relationships, stakeholders, and costs/risks - Value co-creation, services, products, and outcomes |
| ITIL Service Value System (SVS) | 20% | - Purpose and components of the SVS - Governance and continual improvement |
