EXIN ITILSC-SOA日本語 Q&A - in .pdf

  • Exam Code: ITILSC-SOA日本語
  • Exam Name: ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)
  • Updated: Jul 18, 2026
  • Q & A: 14 Questions and Answers
  • PDF Price: $69.98
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EXIN ITILSC-SOA日本語 Q&A - Testing Engine

  • Exam Code: ITILSC-SOA日本語
  • Exam Name: ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)
  • Updated: Jul 18, 2026
  • Q & A: 14 Questions and Answers
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Career Path

The individuals who complete the ITIL ITILSC-SOA exam and earn the related certification can explore various positions. They can work in the field of IT management and think about the following job roles: a Service Portfolio Manager, a Supplier Relationship Manager, an IT Finance Manager, as well as a Service Level Manager. The average remuneration for these titles is $98,000 per year.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

What is the duration of the ITILSC-SOA Exam
  • Format: Multiple choices, multiple answers
  • Passing Score: 28 marks
  • Length of Examination: 90 minutes
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
SectionObjectives
Introduction to Service Offerings and Agreements- Service Management as a Practice
  • 1. Business Value
  • 2. Service Lifecycle
  • 3. Utility and Warranty
- SOA Context
  • 1. Strategy Management for IT Services
  • 2. Business Case and ROI
  • 3. Design Coordination
Organizing, Technology and Implementation- Technology and Implementation Considerations
  • 1. Critical Success Factors and Risks
  • 2. Technology Architecture
  • 3. Implementation Challenges
  • 4. Supporting Tools
- Roles and Responsibilities
  • 1. Service Owner
  • 2. Process Owner
  • 3. Process Manager
  • 4. Process Practitioner
Service Level Management- Performance Management
  • 1. Service Improvement Plans
  • 2. Service Reporting
  • 3. Service Reviews
- Service Agreements
  • 1. Underpinning Contracts
  • 2. Service Level Agreements
  • 3. Operational Level Agreements
  • 4. Service Level Requirements
Supplier Management- Supplier Lifecycle
  • 1. Supplier and Contract Database
  • 2. Supplier Evaluation
  • 3. Supplier Categorization
  • 4. Contract Management
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Technical Service Catalogue
  • 2. Business Service Catalogue
  • 3. Catalogue Interfaces
Demand Management- Demand Analysis
  • 1. Service Packages
  • 2. Patterns of Business Activity
  • 3. User Profiles
  • 4. Demand Modeling
Service Portfolio Management- Service Portfolio
  • 1. Service Pipeline
  • 2. Service Catalogue Relationship
  • 3. Portfolio Methods
Business Relationship Management- Customer and Business Relationships
  • 1. Stakeholder Communication
  • 2. Customer Requirements
  • 3. Business Value Realization
Financial Management for IT Services- Financial Processes
  • 1. Charging
  • 2. Accounting
  • 3. ROI and Value Analysis
  • 4. Budgeting
  • 5. Cost Models

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