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Salesforce NP-Con-102 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Analytics and Reporting	15%	- Data Insights 1. Analyze fundraising and program metrics 2. Track nonprofit impact measurements - Reporting and Dashboards 1. Build nonprofit-specific reports 2. Configure dashboards for stakeholders
Topic 2: Solution Design	32%	- Nonprofit Cloud Architecture 1. Evaluate Salesforce Nonprofit Cloud solutions 2. Assess third-party application options 3. Recommend Salesforce Platform capabilities - Business Process Alignment 1. Map customer requirements to data models 2. Align nonprofit workflows with platform features - Industries Common Features 1. Recommend OmniStudio usage 2. Configure Data Processing Engine 3. Use Action Plans and Dynamic Assessments
Topic 3: Nonprofit Cloud Setup	22%	- Feature Enablement 1. Enable Nonprofit Cloud features 2. Assign permission sets and licenses - Program and Case Management 1. Set up case management functionality 2. Configure program management - Stakeholder Management 1. Configure address management 2. Configure person accounts 3. Manage relationship objects
Topic 4: Nonprofit Implementation Strategy	11%	- Nonprofit Business Processes 1. Explain common nonprofit organization requirements 2. Understand business value mapping 3. Identify nonprofit implementation strategies - Implementation Project Management 1. Align implementation goals with customer outcomes 2. Manage project lifecycle activities
Topic 5: Integration and Data Management	20%	- System Integration 1. Recommend API and middleware solutions 2. Integrate external nonprofit systems - Data Management 1. Manage duplicate records 2. Apply data governance strategies 3. Import and cleanse nonprofit data

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

Question #1

A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?

A. Program Management Module has custom objects for calendars and activities.
B. Case Management has a custom object for tracking goals.
C. Case Management requires Experience Cloud licenses.
D. Program Management Module can track Case Plans and Action Items.

Reveal Solution Discussion 0

Correct Answer: B 🗳️