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WGU Principles-of-Management Exam Syllabus Topics:

Section	Objectives
Organizational Structure and Design	- Organizational Fundamentals 1. Organizational hierarchy 2. Departmentalization 3. Span of control 4. Centralization and decentralization - Organizational Models 1. Network organizations 2. Matrix organizations 3. Divisional structures 4. Functional structures
Business Ethics and Corporate Responsibility	- Corporate Responsibility 1. Sustainability considerations 2. Corporate social responsibility 3. Stakeholder management - Ethical Management 1. Business ethics 2. Compliance programs 3. Ethical decision making
Operations and Quality Management	- Quality Management 1. Total Quality Management 2. Customer satisfaction 3. Quality control tools 4. Continuous improvement - Operations Management 1. Value chain management 2. Process improvement 3. Resource management 4. Supply chain concepts
Leadership and Management	- Communication and Teamwork 1. Organizational communication 2. Team development 3. Collaboration techniques 4. Conflict management - Leadership Concepts 1. Leadership theories 2. Leadership styles 3. Managerial roles 4. Decision-making processes
Strategic Planning and Management	- Strategic Planning Process 1. Strategy formulation 2. SWOT analysis 3. Strategy implementation 4. Environmental analysis - Strategic Vision, Mission, and Goals 1. Strategic vision 2. Organizational goals 3. Mission statements
Human Resource Management	- Motivation and Behavior 1. Motivation theories 2. Organizational behavior 3. Employee engagement 4. Workplace diversity - Workforce Management 1. Recruitment and selection 2. Performance management 3. Training and development 4. Employee retention

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question #1

The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation? Choose 1 answer

A. Facilitation and support
B. Participation and involvement
C. Education and communication
D. Negotiation and reward

Reveal Solution Discussion 0

Correct Answer: A 🗳️