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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Customer success and solution delivery - Sales Cloud implementation strategies - Scalability and maintainability |
| Topic 3: Sales Cloud Analytics | 10% | - Reports and dashboards for sales - Sales metrics and KPIs |
| Topic 4: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 5: Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Topic 6: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Cloud Kicks (CK) requires its sales associates to record all interactions with prospects within Salesforce.
Which sales metric should a sales manager at CK use to monitor and reinforce its sales strategy?
A) Lead Status
B) Event Monitor
C) Activity Tracking
2. Cloud Kicks needs to set sales quotas for all sales reps.
Which solution should the consultant consider?
A) Use the Data Import Wizard.
B) Enable Forecast Quotas from Setup.
C) Assign quota values by profile.
3. Cloud Kicks (CK) is starting to plan its first Salesforce Release. CK would like to put together a comprehensive preview of the release to communicate the upcoming changes and new features to the leadership team, stakeholders, and end users. CK has asked a consultant for guidance.
Which option should the consultant recommend?
A) Release Matrix
B) Release in a Box
C) Release Notes
4. Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later.
What should a consultant do to ensure clean leads for the marketing reps?
A) Create a Validation Rule to find duplicates.
B) Create a formula field on Lead for duplicates.
C) Run a duplicate job with a Matching Rule.
5. Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past.
How should the consultant meet this requirement?
A) Use Lead Conversion Reporting.
B) Create Cadence Steps.
C) Use Einstein Lead Scoring.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
