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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.
To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura@ Contact Center?

A) CS1000E Release 4.5 and Avaya Aura@ Contact Center 6.2
B) CS1000E Release 5.5 and Avaya Aura@ Contact Center 6.2
C) CS1000E Release 6.0 and Contact Center Manager Server (CCMS) 7.0
D) CS1000E Release 7.0 and Contact Center Manager Server (CCMS) 6.0

2. Which three Avaya Contact Recorder versions are supported to be directly upgraded to Avaya Contact Recorder version 11? (Choose three)

A) Avaya Contact Recorder 10.1
B) Avaya Contact Recorder 10.0
C) Avaya NES Contact Recorder 7.0
D) Avaya NES Contact Recorder 6.0
E) Avaya NES Contact Recorder 6.5

3. The Avaya contact Recorder is licensed for 10 Avaya Quality Monitoring agent seats.
Which configuration would be valid to use all 10 licenses?

A) Playback = 0, Record = 0
B) Playback = 2, Record = 10
C) Playback = 10, Record = 2
D) Playback = 5, Record = 5

4. Which three key components make up the Avaya Quality Monitoring Server? (Choose three)

A) Avaya Viewer
B) Business Driven Recording (BDR) Server
C) E-Recorder Server
D) Database Server
E) E-Connect Server

5. Which switch type must be configured for SIP recording on a standalone Avaya Contact Recorder?

A) CS 1000
B) Communication Manager
C) CS2x00
D) AACC (only)

Solutions: