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Novell 50-858 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Support and Communication | - Interpersonal and reporting skills
|
| Service Best Practices | - Standards and procedures
|
| Troubleshooting and Problem Resolution | - Diagnostic procedures
|
| System Maintenance and Upgrades | - Server maintenance
|
| Service Planning and Preparation | - Pre-service activities
|
