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Avaya 61451T Exam Syllabus Topics:

Section	Objectives
Call Features and Applications	- Core call handling features 1. Call hold and conferencing 2. Call forwarding and transfer - Advanced features 1. Announcements and messaging integration 2. Vectoring and call center features
Security and Survivability	- System security 1. User access control 2. Authentication mechanisms - High availability and redundancy 1. Failover mechanisms 2. Survivability configuration
User, Station, and Endpoint Management	- User management 1. Hunt groups and coverage paths 2. User profiles and permissions - Station administration 1. Extension and endpoint provisioning 2. Feature button configuration
Dial Plan and Call Routing	- Dial plan configuration 1. Extension numbering plans 2. Digit conversion and manipulation - Routing mechanisms 1. AAR (Automatic Alternate Routing) 2. ARS (Automatic Route Selection)
System Administration and Configuration	- Initial system setup 1. System parameters configuration 2. License and feature activation - Day-to-day administration tasks 1. Backup and restore procedures 2. System access and administration interfaces
System Architecture and Core Components	- Avaya Aura Communication Manager architecture overview 1. Core server roles and components 2. Signaling and media flow basics
Trunking and Connectivity	- External network integration 1. PSTN connectivity 2. Network signaling protocols - Trunk configuration 1. SIP trunking basics 2. ISDN/PRI trunk configuration
Maintenance, Monitoring, and Troubleshooting	- System monitoring 1. Performance monitoring tools 2. Alarm management - Troubleshooting procedures 1. Call failure diagnosis 2. Log analysis and system recovery

Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

1. Which major types of telephone stations are hosted by Communication Manager?

A) IP, PSTN, and ISDN
B) Softphone, Deskphone, and Smartphone
C) Digital, Analog, and Wireless
D) Mobile, Satellite, and VoIP

2. Which of the following best describes the role of Avaya Aura Communication Manager in a converged network?

A) It functions solely as a voice mail server
B) It only supports IP telephony services
C) It manages both real-time and non-real-time communication services
D) It acts only as a gateway for data networking

3. How does the Call Center ACD feature benefit a business using Communication Manager?

A) By encrypting all calls routed through the ACD
B) By efficiently routing calls based on agent availability and skill level
C) By automatically locking stations that are not in use
D) By reducing the need for direct user interaction

4. What major advantage does applying a Class of Restriction (COR) offer to an enterprise using Communication Manager?

A) It increases the bandwidth available to high-priority users.
B) It helps in managing user permissions effectively.
C) It reduces the cost of calls by optimizing routes.
D) It simplifies the user interface for all users.

5. Which common troubleshooting commands are used in Communication Manager?

A) save, backup, restore
B) traceSM, status station, list trace
C) add, change, remove
D) restart, reboot, shutdown

Solutions:

Question # 1
Answer: C

Question # 2
Answer: C

Question # 3
Answer: B

Question # 4
Answer: B

Question # 5
Answer: B