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Nortel 920-131 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Symposium Express Call Center Overview | - Call center concepts and ACD basics - System architecture and components |
| Topic 2: Installation Planning | - Software installation preparation - Server requirements and prerequisites |
| Topic 3: Maintenance and Troubleshooting | - Troubleshooting installation and runtime issues - System monitoring and reporting |
| Topic 4: System Installation | - Installing Symposium Express Call Center software - Media card / telephony integration setup |
| Topic 5: Configuration and Administration | - Voice services configuration - Auxiliary Data System (ADS) setup - ACD/DN configuration |
