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ServiceNow CIS-RC Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Risk Management Implementation | 15% | - Risk Framework
|
| Topic 2: Risk Assessment Approaches | 15% | - Risk Assessment
|
| Topic 3: Audit Management Implementation | 5% | - Audit Processes
|
| Topic 4: GRC Overview | 10% | - Integrated Risk Management Overview
|
| Topic 5: Implementation Planning | 5% | - Project Planning
|
| Topic 6: Policy and Compliance Implementation | 25% | - Policy Management
|
| Topic 7: Entity Scoping | 25% | - Entity Framework
|
ServiceNow Certified Implementation Specialist - Risk and Compliance Sample Questions:
1. Entity scoping is used for what?
A) Make sure that all of your Entities have the right visibility
B) Create and assign controls to the correct users
C) Scope out the different users and roles that have access to the platform
D) Create, assign, and manage controls and risks across an enterprise
2. The Risk thresholds in the Risk Criteria Matrix (default values) do not line up with company needs. What should you do?
A) Configure the Risk Criteria in ServiceNow
B) Identify Risk that will benefit from the default values
C) Demonstrate Risk scoring scenarios using the default values
D) Use the default values to determine new company approach
3. Control indicators may be triggered or scheduled in which state?
A) Retired
B) Review
C) Attest
D) Draft
E) Monitor
4. What are some characteristics of the ServiceNow Store? (Choose four.)
A) Applications are certified by other developers
B) All applications are certified by ServiceNow
C) Applications may be developed by ServiceNow Technology Partners
D) It houses both paid and free applications and integrations
E) Some applications are certified by ServiceNow
F) Applications are built om the ServiceNow platform
5. What type of customers may you encounter? (Choose three.)
A) Organization implementing ServiceNow GRC to help ease their Help Desk organization (using other tools to manage other processes)
B) Organization implementing ServiceNow GRC to help ease their Customer Service organization (using other tools to manage other processes)
C) Organization undergoing a full GRC transformation (implementing all three core ServiceNow GRC applications at once or in a phased approach)
D) Organization with little to nothing in place already (implementing one or more core ServiceNow GRC applications)
E) Organization recently acquired and had some bad audit findings (using ServiceNow GRC to help restart their process)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C,D,E,F | Question # 5 Answer: B,D,E |
