Three versions, and most candidates end up choosing the APP online test engine — find out why: the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 material at Test4Engine, 80 practice questions for the C_TCRM20_72 exam.
SAP C_TCRM20_72 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 |
| Exam Number: | C_TCRM20_72 |
| Certificate Validity Period: | Valid until SAP ends mainstream support for SAP CRM 7.0 EhP2; historically indefinite for retired exams |
| Exam Duration: | 180 minutes |
| Exam Price: | Approx. USD 500 (varies by region and subscription type) |
| Related Certifications: | SAP Certified Application Professional - Service with SAP CRM SAP Certified Application Associate - Sales with SAP CRM |
| Available Languages: | French, Spanish, Russian, English, Simplified Chinese, German, Korean, Portuguese, Japanese |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 80 |
| Passing Score: | 63% |
| Recommended Training: | SAP CRM Fundamentals Official Training SAP Learning Hub |
| Exam Registration: | Pearson VUE SAP Exam Registration SAP Training & Certification Shop |
| Sample Questions: |  |
| Exam Way: | Proctored online via SAP Certification Hub or onsite at authorized Pearson VUE / SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of SAP business processes and hands-on experience with SAP CRM 7.0 EhP2 |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_tcrm20_72-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp2-g/ |
SAP C_TCRM20_72 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP CRM Interaction Channels | 12% | - WebClient UI - Mobile and E-commerce channels - Interaction Center |
| Topic 2: SAP CRM Transactional Processing | 8-12% | - Lead and opportunity management - Service request and contract management - Quotation and order processing |
| Topic 3: SAP CRM Basic Functions | 12% | - Status management - Partner processing - Text determination - Action management |
| Topic 4: CRM Middleware | 8-12% | - Data replication and synchronization - Administration and monitoring - Adapter framework |
| Topic 5: CRM User Interface | 12% | - WebClient UI navigation - Personalization and role configuration - UI components and views |
| Topic 6: SAP CRM Technology and Integration | 12% | - Integration with SAP ERP - Enhancement framework - Middleware and data exchange - CRM architecture |
| Topic 7: SAP CRM Business Scenarios | 8-12% | - Sales processes - Service processes - Marketing processes |
| Topic 8: SAP CRM Master Data | 12% | - Products and pricing - Territory management - Organizational management - Business partners |
SAP C_TCRM20_72 Exam: Engine Answers
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 is SAP's certification exam for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2, at the Associate level. It's demanding enough to intimidate — timed practice is the cure. Related credentials include SAP Certified Application Professional - Service with SAP CRM, SAP Certified Application Associate - Sales with SAP CRM.
Yes:
After any course, build confidence with the 80 practice questions for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 — every answer expert-verified.
Through the vendor's official registration channels:
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 is delivered Proctored online via SAP Certification Hub or onsite at authorized Pearson VUE / SAP testing centers — pick the arrangement that suits you when booking.
180 minutes for 80 questions. The Test4Engine APP engine imitates the real test — set timed exams, mark performance, point out mistakes — so exam day feels rehearsed.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 blueprint spans 8 domains — including SAP CRM Basic Functions (12%), SAP CRM Business Scenarios (8-12%), SAP CRM Master Data (12%). The complete outline above lists every subtopic; our IT staff keep the material aligned daily.
No mandatory prerequisites; recommended basic knowledge of SAP business processes and hands-on experience with SAP CRM 7.0 EhP2 Eligibility rules change over time, so verify the current requirements on the official page (official C_TCRM20_72 exam page) before registering.
Approx. USD 500 (varies by region and subscription type) per attempt, 63% to pass. Retakes cost the full fee — practice whenever you want with the 80 practice questions for the C_TCRM20_72 exam at Test4Engine.
Soon after payment you receive the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 material by automatic email — about a minute, with Credit Card payment and a strict information system keeping money and data safe; our 7*24 service replies within 2 hours, even on official holidays. If you fail the corresponding C_TCRM20_72 exam within 60 days of purchase, we refund in full: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
Yes — download the free SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 demo and feel the engine before paying. Purchases include 365 days of free updates by email; renew afterward at 50% off.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Sample Questions:
Which of the following object types can you define in the CRM Middleware administration console?
Note: There are 3 correct answers to this question.
- A. Business objects
- B. Customizing objects
- C. Publications
- D. Sites
- E. Subscriptions
Correct Answer: C,D,E 🗳️
Which of the following are part of a typical SAP CRM service process?
Note: There are 2 correct answers to this question.
- A. Billing a service confirmation
- B. Billing a service level agreement
- C. Performing resource planning for a service confirmation
- D. Performing resource planning for a service order
Correct Answer: A,D 🗳️
You can define the replication of data from the SAP CRM server to other systems.
Where is the corresponding replication model created?
- A. In the administration console
- B. In the Data Integrity Manager
- C. In the BDoc Modeler
- D. In the object management
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Which profile is required in a business role to work with the Central Sharing Tool?
- A. A specific layout profile
- B. A specific navigation bar profile
- C. A specific technical profile
- D. A specific function profile
Correct Answer: D 🗳️
What are Customizing characteristics for a new transaction type?
Note: There are 2 correct answers to this question.
- A. A transaction type can have multiple internal number range object assignments.
- B. A transaction type can have multiple profiles and procedures assigned to it.
- C. A transaction type must have an item category assigned to it.
- D. A transaction type can have only one leading transaction category.
Correct Answer: B,D 🗳️
