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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which statement is true regarding HP Firefox Virtual Browser?

A) It can be enabled on all new HP desktops in the system BIOS and run from the boot menu.
B) It is not installed on client machines and runs from a server to provide a virtual environment.
C) It is run as a plug-in for Mozilla Firefox 3 and later on HP machines.
D) It creates a secure virtualization layer that prevents malware and viruses.

2. Which HP product for post-warranty support is available to HP customers?

A) Care Pack Services
B) Assistant Services
C) Help Pack Services
D) Service Pack Option

3. Where can you find the latest BIOS for an HP personal computer?

A) HP Support Forums
B) HP ITResource Center (ITRC)
C) HPPartSurfer
D) HP Support & Drivers website

4. What should you do first when a customer reports low battery capacity?

A) Run HP Vision Field diagnostics.
B) Replace the battery under warranty.
C) Test the battery using EFI Diagnostics.
D) Run the HPBattery Health Check.

5. A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?

A) HP Assistant
B) Microsoft Aero
C) HP Help and Support
D) Microsoft Office

Solutions: