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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Engagement Policies | 12% | - Define customer engagement rules - Manage customer journeys - Create engagement strategies |
| Omnichannel Delivery | 10% | - Third-party distributor sharing - Email and web channel integration - Real-time containers |
| Business Agility & Change Management | 10% | - Iterative updates to decision logic - Monitor performance and tuning - Governance and deployment |
| AI and Arbitration | 8% | - AI-driven prioritization - Apply business levers - Action arbitration logic |
| Contact Policies and Volume Constraints | 13% | - Control action overexposure - Manage outbound volume caps - Set contact frequency limits |
| Actions and Treatments | 12% | - Configure web and outbound offers - Define and manage customer actions - Design treatment strategies |
| Next-Best-Action Concepts | 10% | - 1:1 customer engagement fundamentals - Always-on outbound essentials - Define starting population - Customer Decision Hub overview |
| Decision Strategies | 25% | - Simulate and optimize outcomes - Integrate predictive models - Build and test decision strategies - Implement eligibility and segmentation rules |
