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Salesforce Certified Platform Administrator II Sample Questions:

1. The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production.
Which step should the administrator take?
Activate the flow administrator take?

A) Deployment the flow, with the Metadata API instead of Change Sets
B) Ensure there is an active flow version in the sandbox.
C) Activate the flow manually after deployment.
D) Include the active and prior inactive flow version in the Change Set.

2. The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads.
What tool should the administrator use to evaluate what is causing the errors?

A) Record History
B) Debug Log
C) Login History
D) Setup Audit Log

3. The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of
3 characters and have an expiration period of 90 days. The security team recently decided that administrators of any system should have a 15-character minimum password with a 30-day expiration period.
Where should the administrator make this change?

A) Password complexity requirements on the permission set
B) Password Policies on the System Administrator profile .
C) Organi2ation-wide password policies
D) Session Settings on the User record

4. Ursa Major Solar uses the custom object Product Development to track Ideas R&D is wording on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those product. The R&D manager recently ran a record and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master detail to ensure a potential name only exists when there is product development.
Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful?
Choose 2 answers

A) Move any Potential Name records with blank lookup fields to the recycle bin.
B) Remove any existing data in the lookup field n Potential Name records
C) Assign any Potential Name records with blank lookup fields to an existing record from Product Development.
D) Remove the lookup field from the page layout so the data is maintained without changes.

5. Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani Which feature should administrator configure in order to improve the case management process?

A) Macros
B) Escalation Rules
C) Knowledge Component
D) Omni-Channel

Solutions: