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Nokia SDM Certification - CARE Sample Questions:

1. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Nothing - this is most probably a miss booking so it will be corrected next month.
B) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
C) Investigate all the possible reasons and provide a comment in the monthly report.
D) Notify CT F&C controller asking to correct the possible error next month.

2. NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

A) CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
B) Nothing. The customer's own planning department take care of network quality.
C) NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.
D) CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.

3. The largest impact on the SPC rate comes from:

A) internal allocations.
B) the total headcount.
C) management overhead.
D) the utilization ratio.

4. What is the main business responsibility of the Care Program Manager?

A) Supervises revenues and costs and approves customer discounts.
B) Supervises sales and costs and defines discounts.
C) Supervises revenues and costs and analyses profitability.
D) Supervises revenues and costs and provides reports to the Account Manager.

5. When we receive payment for a customer invoice, what financial statement is affected?

A) Both the Profit & Loss statement and the Balance Sheet.
B) The Profit & Loss statement only.
C) Balance Sheet statement only.
D) Profit & Loss and Cash Flow statements.

Solutions: