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Simens STI-884 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SMB Market & Customer Requirements | 25% | - Business and communication needs of SMB customers - Decision-making process in SMB organizations - Characteristics of SMB segment |
| Siemens SMB Solutions Portfolio | 30% | - UC applications and collaboration tools - Solution positioning and benefits for SMB - OpenScape Office and OpenScape Voice overview |
| Proposal, Pricing & Closing | 20% | - Negotiation and closing techniques - Creating SMB-focused proposals - Pricing models and licensing options |
| SMB Sales Process & Opportunity Qualification | 25% | - Value-based selling approach - Qualifying customer requirements and budget - Identifying sales opportunities |
Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:
1. Which factor affects small and medium sized businesses' ability to make informed decisions about technology?
A) Lack of dedicated IT staff.
B) Lack of market knowledge.
C) Unclear business strategy.
D) Customer segmentation.
2. What is the advantage of the converged system in Alcatel-Lucent OmniPCX Office?
A) It is a free open source software appliance, designed to operate on Linux-based servers, that provides a VoIP PBX system.
B) It allows you to check your voice mail using Internet Mail Access Protocol (IMAP) e-mail clients, including Microsoft Outlook, Outlook Express, or Lotus Notes.
C) It serves as a VoIP migration path for a number of widely deployed legacy platforms.
D) It supports circuit switching or VoIP and applications such as voice mail, unified messaging, and in-building DECT.
3. Which best describes how the Siemens' OpenScape Office solution helps the customer close sales faster?
A) OpenScape Office helps customers save money by advocating making the most of existing infrastructure.
B) OpenScape Office frees up the use of the customer's premises and helps them consolidate their existing real estate.
C) OpenScape Office helps you design disaster recovery options that suit your customer's budget.
D) OpenScape Office applies the intelligence of presence technology and integrates easily with customer's sales applications.
4. How many users can Alcatel-Lucent OmniPCX Office serve?
A) No more than 115 users.
B) Up to 236 users.
C) Up to 521 users.
D) No more than 93 users.
5. Which are the characteristics of a typical customer of Gigaset SL3, S3, and M2 professional (DECT) phones? (Choose three)
A) Businesses interested in building a campus-wide WLAN network for data transmission.
B) Businesses with some employees who spend the majority of their time away from their desk.
C) Businesses with no requirement for mobile data transmission.
D) Businesses with some employees who work in explosion risk area.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B,C,D |
