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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
C) Keep the number of attribute on the product low, avoid big picklist and direct assignments.
D) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

2. A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A) Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
B) Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
C) Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
D) Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

3. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A) Only Migrate the assets needed when customers are trying to place MACD orders.
B) Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
C) Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
D) Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

4. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Context Rules
B) Compatibility Rules
C) Advance Rules
D) Attribute Rules

5. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Implement the router condition logic in the integration layer as callout task
B) Use the Action type from Order items to the Decomposition Relationship Conditions.
C) Implement the router condition logic within decomposition layer with more conditions.
D) Use action type from fulfillment request lines in the callout condition task
E) Map all relevant information to the Customer Facing Service (CFS)

Solutions: