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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A) Setup Audit Trail
B) Salesforce Shield
C) Classic Encryption
D) Field History Tracking

2. Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?

A) Workplace Command Center
B) Employee Workspace
C) HR Service Center
D) Workplace Strategy Planner
E) Employee Concierge

3. Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly. Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

A) Check the Calculation.
B) Check the entry condition.
C) Check the Decision Matrix.
D) Check the Expression Set.

4. The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?

A) Disable all approval processes on the Case object
B) Set the Organization- Wide Defaults (OWD) for the Case object to private
C) Disable the Grant Access Using Hierarchies setting on the Case object
D) Mirror the Org Chart into the Role Hierarchy

5. Bohahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application's history and approval must be auditable. What will the technical consultant suggest to Bohahaven as the solution for this requirement?

A) Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.
B) Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.
C) Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
D) Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.

Solutions: