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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Government Community Cloud | 20% | - Permitting and licensing capabilities - GCC features and capabilities - Constituent engagement features - Case management for government |
| Topic 2: Implementation Considerations | 20% | - Security and compliance requirements - Data migration considerations - Integration patterns for government systems - User adoption strategies |
| Topic 3: Public Sector Data Model | 20% | - Permit and license object relationships - Constituent and household data model - Case and investigation management - Service territory and location-based services |
| Topic 4: Configuration and Customization | 15% | - Reporting and analytics for public sector - Constituent engagement portal configuration - Workflow and approval processes - Lightning Experience customization |
| Topic 5: Best Practices and Governance | 10% | - Performance optimization - Accessibility and compliance standards - Public sector implementation best practices |
| Topic 6: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement?
- A. DataRaptor
- B. OmniOut
- C. FlexCards
- D. Integration Procedure
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
What are the three different key modules of Public Sector Solutions: Business Rules Engine?
- A. Decision Matrix
- B. Expression Maps
- C. Decision Table
- D. Expression Sets
- E. Decision Tree
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?
- A. The Inspection Type must also be cloned to create a new version for users to select.
- B. The new Action Plan Template has the same name as the previous template.
- C. The new Action Plan Template has not been activated
- D. The Inspection Type has not been updated with the new Action Plan Template.
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A state agency manages license renewals. Applicants should automatically receive reminder emails 90 days before expiration, followed by additional reminders at 30 days and 7 days if the license has not been renewed. Which solution requires the least custom development?
- A. Apex batch jobs for every reminder
- B. Validation Rules with email alerts
- C. Scheduled Flow with email actions
- D. Manual email campaigns each week
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A. Change the Organization-Wide Default settings for Case to Public Read/Write
- B. Create or modify a permission set that gives access to Cases owned by the support team
- C. Create or modify a share group for the Profile used for the Site that gives access to Cases
- D. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
