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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?

A) Functional requirements specification (FRS)
B) User Stories
C) Budget Plan
D) Marketing Plan

2. A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system.
The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?

A) Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
B) Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply
C) Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
D) Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.

3. When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the Inspection to achieve this requirement?

A) Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as "Issue" or "Fail", generate a Violation record.
B) Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
C) In the "Results" picklist field of the Inspection Assessment Indicator object, edit the "Fail" and
"Issue" picklist values and select the "Violations" checkbox for the values to generate a Violation record when selected.
D) In the Action Plan Template, add the associated Assessment Task Definitions to be performed.
Select the "Violations" checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.

4. The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

A) Engage, Apply, Plan, Review, Award, Manage and Close Out
B) Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
C) Plan, Apply, Engage, Review, Award, Manage and Close Out
D) Plan, Engage, Apply, Review, Award, Manage and Close Out

5. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
B) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
C) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
D) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.

Solutions: