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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Industry Use Cases and Deployment | - OmniStudio deployment and performance considerations - Best practices for Salesforce Industries solutions |
| Topic 2: OmniScripts | - Conditional logic and dynamic user flows - Building guided user interactions with OmniScripts |
| Topic 3: Data Tools and Integration | - Integration Procedures and external system interaction - DataRaptor extraction, transformation, and load patterns |
| Topic 4: OmniStudio Fundamentals | - Use cases for OmniStudio in Salesforce Industries - OmniStudio architecture and components |
| Topic 5: FlexCards | - Designing and configuring FlexCards - Data sources and contextual display strategies |
Salesforce Certified Omnistudio Consultant Sample Questions:
A consultant is troubleshooting an OmniScript that is not correctly displaying data retrieved from a DataRaptor Extract. Which tool should be used first to diagnose the issue?
- A. Debug logs only
- B. Deleting and recreating the OmniScript
- C. The OmniScript's "Preview" mode with the Extract Data action's debug/test panel
- D. Salesforce Inspector
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority. Low or Medium priority cases should display case data and an Update Account Info action. High priority cases should include a red border, an alert notification, and an Escalate action. What is the most efficient way to meet these requirements?
- A. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
- B. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
- C. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
- D. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased. What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Turbo
- B. DataRaptor Transform
- C. DataRaptor Extract
- D. DataRaptor Load
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A business has a requirement to display an account and all of the associated contacts on a page.
The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border. Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers
- A. Data table
- B. Flyouts
- C. Repeat Block
- D. States
Correct Answer: A,C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?
- A. Using a complex search algorithm
- B. Based on static values set up during configuration
- C. Based on dynamic inputs from Omniscript fields
- D. Using a simple search ..
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
