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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Communication Manager Fundamentals | - Call processing and routing - System architecture and components - Administration and configuration basics |
| Topic 2: Integration and Troubleshooting | - Logging and system verification - Network and system diagnostics - CM and CMS connectivity setup |
| Topic 3: Avaya Call Management System (CMS) | - CMS architecture and connectivity - ACD reporting and historical data - CMS administration and maintenance |
| Topic 4: Contact Center Configuration | - Routing policies and call handling - Call distribution strategies (e.g., BSR) - Agent and skill administration |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which command is used to find the current CMS release?
- A. pkginfo -r cms
- B. pkginfo -p cm
- C. pkginfo cms
- D. pkginfo -x cms
Correct Answer: D 🗳️
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
- A. The wrong CMS has been installed and the correct server needs to be ordered.
- B. The wrong Communication Manager version on the CMS has been selected.
- C. This message can be ignored as it is not the reason the link is down.
- D. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
- A. Only the switch release in the CMS needs to be changed to CM6.
- B. It is not necessary far either the reporting adjunct or the switch release to change.
- C. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
- D. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
Correct Answer: C 🗳️
Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
- A. Collect digits
- B. Route-to digits
- C. Converse-on skill
- D. Messaging skill
- E. Route-to number
Correct Answer: A,B 🗳️
After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
- A. /var/adm/messages
- B. /cms/install/logdir/adminlog
- C. /cms/install/canfig.sog
- D. /var/log/cms_nstall.log
- E. /tmp/install.log
Correct Answer: B 🗳️
