Cisco 500-450 Exam Certification Details:
| Duration | 75 minutes |
| Number of Questions | 65-75 |
| Exam Name | Implementing and Supporting Cisco Unified Contact Center Enterprise |
| Exam Registration | PEARSON VUE |
| Exam Price | $300 USD |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Sample Questions | Cisco 500-450 Sample Questions |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Exam Code | 500-450 UCCEIS |
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Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS) 600-460 exam has been renumbered recently and now sounds as 500-450 exam. It is an IT standard certification exam that aids the candidates to demonstrate their knowledge of deploying and installing the Cisco Unified Contact Center Enterprise solutions. The aspiring candidates who want to open up new career opportunities in the IT sector can go for 500-450 exam. Furthermore, it can make your path to get your desired job by getting the Cisco Unified Contact Center Enterprise Specialist certification.
Cisco 500-450 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Routing and Scripting | 22% | - Skill-based routing logic - ICM script editor fundamentals - MicroApp and DTMF processing - Database lookup integration - Post-call survey configuration |
| Integration and Troubleshooting | 27% | - Integration with CUCM and other Cisco platforms - Common deployment issues and resolution - Performance monitoring and logging - Outbound dialer troubleshooting |
| Installation and Configuration of UCCE Components | 21% | - Cisco Unified Intelligence Center deployment - Agent teams and configuration limits - Voice gateway and SIP dialer setup - Cisco Finesse installation and configuration - Cisco Unified CVP configuration - ICM/CCE installation process |
| Fault Tolerance and High Availability | 14% | - Impact of network failures on UCCE - Component synchronization and upgrades - Fault-tolerant integration of CVP and CUIC - ICM heartbeat and redundancy mechanisms |
| UCCE Administration and Tools | 16% | - CUIC reporting tools - Finesse administration interface - ICM configuration utilities - CVP management tools |
