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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Fundamentals of Usability | - Usability concepts and definitions - User experience (UX) principles - Human factors in software usage |
| Topic 2: Usability in Software Development Lifecycle | - Usability considerations in design and implementation - Integration of usability in requirements |
| Topic 3: Usability Evaluation Methods | - Usability testing approaches (moderated/unmoderated) - Heuristic evaluation - User observation and feedback methods - Cognitive walkthrough |
| Topic 4: Planning and Designing Usability Tests | - Test participants and user profiles - Test scenarios and task design - Test objectives and scope definition |
| Topic 5: Analysis and Reporting | - Defect reporting and UX reporting - Interpreting usability findings - Usability metrics (effectiveness, efficiency, satisfaction) |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
- A. Visibility of system status
- B. Aesthetic and minimalist design
- C. Help and documentation
- D. User control and freedom
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Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?
- A. The "analyze"-part
- B. The "evaluate"-part
- C. The "design"-part
- D. The "iterate"-part
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
In the last project, the usability tests substantially exceeded the budget of the test plan. Which quality control task could have been used to avoid this?
- A. Check that the usability test plan has been properly reviewed
- B. Check whether the usability test report conforms to the best practices
- C. Check consumed resources regularly and compare with the estimates
- D. Check that findings are communicated to the stakeholders
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A "usability test participant" ...
- A. ... can be the organizer of a usability test.
- B. ... helps to set up the system used for the usability test.
- C. ... is a person who observes a usability test.
- D. ... is a representative user who solves typical tasks in a usability test.
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
