Microsoft MS-220 Q&A - in .pdf

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Sep 08, 2026
  • Q & A: 107 Questions and Answers
  • PDF Price: $59.98
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Microsoft MS-220 Q&A - Testing Engine

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Sep 08, 2026
  • Q & A: 107 Questions and Answers
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Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Download exam skills outline

New Way To Prepare For Your Microsoft MS-220 Exam: A guide geared towards suggesting new ways to study for the Microsoft MS-220 examination

Is Microsoft MS-220 certification worth it? A Study Guide to help people decide if they should get the Microsoft MS-220

Read Our Microsoft MS-220 Exam Guide That Will Help You Pass in First Try

With exam prep material that potential test takers can read to understand and prepare for the exam Microsoft supports the Microsoft SMB Enterprise Certification program to certify IT Professionals who successfully demonstrate the knowledge and skills required to support a Microsoft Small Business Server. The Microsoft certification program offers several qualifiers and specializations under it. One of the supporting specializations is an MS-220 certification i.e., Microsoft Exchange Online Troubleshooting. To gain this certification, an individual needs to complete some coursework, exams, hands-on activities, and attend discussions and seminars.

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The Microsoft MS-220 exam is a difficult exam, and it requires a good amount of preparation. In order to pass this exam, you need to have good knowledge of the subject, as well as be able to answer all questions correctly. Microsoft MS-220 exam dumps will save your prep time.

The difficulty of this exam can be attributed to the fact that it is quite difficult to memorize all the content that is required. There are many topics which are covered in this exam, and they are not just limited to one subject.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Schedule exam

Languages: English

Retirement date: none

This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.

Microsoft MS-220 Exam Syllabus Topics:
SectionObjectives
Exchange Online Architecture & Connectivity- Exchange Online service components
  • 1. Mailbox services and availability
    • 2. Client connectivity and Autodiscover
      - Connectivity troubleshooting
      • 1. Mobile device connectivity
        • 2. Outlook connectivity issues
          Hybrid Exchange Troubleshooting- Mail routing in hybrid environments
          • 1. Autodiscover in hybrid scenarios
            • 2. Cross-premises mail flow issues
              - Hybrid configuration issues
              • 1. Hybrid connectivity failures
                • 2. Directory synchronization issues
                  Mail Flow Troubleshooting- Message routing
                  • 1. Transport rules and connectors
                    • 2. Inbound and outbound mail flow
                      - Message tracking and delivery issues
                      • 1. Non-delivery report (NDR) troubleshooting
                        • 2. Message trace analysis
                          Security & Compliance Troubleshooting- Anti-spam and anti-malware
                          • 1. False positives and filtering issues
                            • 2. Spam quarantine troubleshooting
                              - Authentication and access issues
                              • 1. Modern authentication problems
                                • 2. Conditional Access conflicts

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