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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) - Aggregate planning |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods |
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies - Location analysis and decisions |
| Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - History and evolution of operations management - Product and service design |
| Competency 4: Supply Chain Management | - Inventory management - Logistics and distribution - Supply chain design and strategy - Sourcing and procurement |
| Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination - Statistical Process Control (SPC) |
| Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) |
WGU Operations Management (C215, VDC2) Sample Questions:
Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?
- A. Throughput time / value-added time
- B. Time a resource is used / time a resource is available
- C. Actual output / standard output
- D. Output / input
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Which two types of operations include repetitive processes?
Choose 2 answers
- A. Batch process
- B. Continuous process
- C. Line process
- D. Project process
Correct Answer: B,C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Which two factors affect a service location decision? Choose 2 answers
- A. Warehouse storage
- B. Closeness to manufacturing facilities
- C. Proximity to customers
- D. Quality-of-life issues
Correct Answer: C,D 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?
- A. Lean systems
- B. Enterprise resource planning (ERP)
- C. ISO 9001 standards
- D. Customer relationship management (CRM)
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Which two types of operations include repetitive processes?
Choose 2 answers
- A. Batch process
- B. Continuous process
- C. Line process
- D. Project process
Correct Answer: B,C 🗳️
