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Avaya 132-S-712 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Design Principles | - Call flow design and routing logic - Outbound dialing strategies and campaign design |
| Topic 2: Proactive Contact Solution Architecture | - System components and architecture design - Deployment models and integration points |
| Topic 3: System Configuration and Capacity Planning | - Resource allocation and sizing - Scalability and performance considerations |
| Topic 4: Integration and Interfaces | - CRM and third-party system integration - Telephony and PBX integration |
