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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. What's target disk mode and how is it engaged?

A) Documents saved to iCloud can be managed from the application that was used to create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.
B) Target disk mode is a Mac-specific hardware feature that, when engaged, will share the Mac computer's internal disks through the FireWire ports. Target disk mode can be engaged from Startup Disk preferences or by holding down the T key as you turn on the Mac.
C) A network location is a saved state of Network preferences that contains all network interface settings. Only administrators can define network locations, but if more than one location exists, all users can switch between the various network locations via the Apple menu.
D) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used to locate files and folders on the volume.

2. Why would you want to open an application in 32-bit mode?

A) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
B) The master password is used to reset local account passwords.
C) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
D) Documents saved to iCloud can be managed from the application that was used to
create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.

3. In a default OS X configuration, you want to change the way that Finder handles ZIP archives. Where can you make that change?

A) Finder Preferences
B) Disk Utility Preferences
C) Archive Utility Preferences
D) System Preferences

4. The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.

A) What does the diagnostic reporting feature do?
B) What does OS X use bundles or packages for?
C) What happens during user logout?
D) What does the Disk Utility Verify and Repair feature do?

5. Review the screenshot, and then answer the question below.

While starting up an Intel-based Mac, you see the screen shown above. What does it mean?

A) An invalid startup keyboard shortcut is being pressed.
B) The computer's firmware cannot locate a valid booter file.
C) The booter is unable to load a valid kernel.
D) The folder that holds all the user home folders cannot be located or accessed.

Solutions: