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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Troubleshooting and Maintenance | - System diagnostics and repair tools - Performance optimization and maintenance tasks |
| User Accounts and File Systems | - File system structure and storage management - User account management and permissions |
| Installation and Configuration | - System preferences and basic configuration - Initial system setup and installation process |
| Peripherals and Printing | - Peripheral device management - Printer setup and configuration |
| Applications and Processes | - Process monitoring and activity management - Application installation, management, and troubleshooting |
| Network Configuration | - Network troubleshooting and diagnostics - Network setup and connectivity |
Apple OS X Support Essentials 10.9 Sample Questions:
Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?
- A. Open System Preferences, click the Time Machine icon, click Retrieve, use the timeline to reach the appropriate date and time, select the file, and click Restore.
- B. Control-click the icon of the folder in which you want the restored file to appear, open Time Machine from the shortcut menu, choose Restore from the Time Machine menu, use the timeline to reach the appropriate date and time, select the file, and click Restore.
- C. Open Time Machine, use the timeline to reach the appropriate date and time, select the file, and click Restore.
- D. In the Finder enter a search term in the Spotlight search field, click the Add (+) button to add a search criterion, and choose Search Time Machine, then use the timeline to reach the appropriate date and time, select the file, and click Restore.
Correct Answer: C 🗳️
The local hidden OS X Recovery HD doesn't include the OS X installation assets. So reinstallingOS X Mavericks from here requires high-speed Internet access and the ability to verify access tothe installation assets. Upgraded Mac systems are verified by entering the Apple ID used to purchase OS X Mavericks. Verification is automatic for Mac systems that included OS X Mavericks when purchased new.
- A. What three methods can be used to uninstall applications?
- B. What two methods are used to hide items from the Finder?
- C. What role does the systemlaunchedprocess serve during system startup?
- D. What two resources does the local hidden OS X Recovery HD need to reinstall OS X Mavericks?
Correct Answer: D 🗳️
Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?
- A. Because OS X loads a clean user session on startup only after a shutdown.
- B. Because OS X performs disk checks on startup only after a shutdown.
- C. Because the Mac does a full POST on startup only after a shutdown.
- D. Because OS X archives errors from the session to the log only during a shutdown.
Correct Answer: C 🗳️
Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
(No Answer)
- A. What can you enable to locate a lost Mac system?
- B. How can an OS X system automatically connect to a Wi-Fi network?
- C. What's a profile? How are profiles managed?
- D. What is file system metadata? What are some examples of file system metadata?
Correct Answer: D 🗳️
A Safe Boot performs the following permanent actions:attempting to repair the system volume structure, deleting system KEXT caches, and deleting font caches.
- A. Which changes are made when OS X Safe Boots?
- B. How can you acquire the OS X Mavericks installer?
- C. Where are the keychain files stored?
- D. What does the master password do?
Correct Answer: A 🗳️
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