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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Roles, people or groups
B) Teams
C) Functions
D) Job descriptions

2. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To proactively prevent all outages to IT services
B) To decide how IT will engage with suppliers during the service lifecycle
C) To deliver and manage IT services at agreed levels to business users and customers
D) To design and build processes which will meet business needs

3. Which process is responsible for providing the rights to use an IT service?

A) Incident management
B) Request fulfillment
C) Access management
D) Change management

4. Which one of the following would NOT be defined as part of every process?

A) Inputs and outputs
B) Roles
C) Metrics
D) Functions

5. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes the topography of the hardware
B) Defines which software should be installed on a particular piece of hardware
C) Defines how version numbers should be used in a release
D) Describes how the configuration items (CIs) work together to deliver the services

Solutions: