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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) 2, 3 and 4 only
D) 1, 2 and 4 only

2. What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To proactively prevent all outages to IT services
B) To decide how IT will engage with suppliers during the service lifecycle
C) To design and build processes that will meet business needs
D) To deliver and manage IT services at agreed levels to business users and customers

3. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) All of the above
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 1 and 3 only

4. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) All of the above
B) 1, 2 and 3 only
C) 2 and 4 only
D) 3 and 4 only

5. Which one of the following is NOT an objective of problem management?

A) Minimizing the impact of incidents that cannot be prevented
B) Restoring normal service operation as quickly as possible
C) Eliminating recurring incidents
D) Preventing problems and resulting incidents from happening

Solutions: