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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements |
| Solutions, Services and Business Growth | 15% | - HP Instant Ink and Subscription Models - Building Long-Term Customer Relationships - Supplies Lifecycle Management |
| Product Portfolio and Compatibility | 25% | - Matching Supplies to Printer Models - Paper and Specialty Media - Maintenance Kits and Accessories - Ink Cartridges and Toner Cartridges |
| Handling Objections and Competitive Positioning | 15% | - Addressing Cost Concerns - Countering Third-Party Supply Claims - Warranty and Legal Considerations |
| HP Imaging and Printing Supplies Overview | 20% | - HP Original vs. Non-HP Supplies - Environmental and Sustainability Benefits - Supply Technology and Innovation |
HP Selling HP Imaging and Printing Supplies Sample Questions:
Question 1
Why is toner particle size and additive distribution important?
A. It is easier to recycle.
B. It is for customers who are cost-per-page sensitive.
C. It is a feature with color toner that gives the customer excellent print quality.
D. It is a feature in all mono toner for maximum yield.
Question 2
On what medium is HP ink designed to give high quality printouts?
A. Photocopy paper
B. HP Base Photo Paper
C. A variety of media
D. HP printable labels
Question 3
What is the key driver for supplies sales?
A. Response to the competition
B. Price drop
C. End of life
D. Need
Question 4
Which customer is ideally suited to the HP Win-Back program? (Select two.)
A. Home users
B. Lost customers
C. HP loyal customers
D. HP EB customers
E. Switchers
F. Channel partners
Question 5
Why should you and your customers avoid selling or giving away any empty HP original supplies boxes?
A. The boxes can be re-used to sell counterfeit products.
B. The box is intended for recycling and should be returned in the Planet Partner Program.
C. An empty box is a counterfeit and the possession is illegal.
D. According to HP T&C's the box belongs to HP and needs to be presented if an HP representative asks you to do so.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B,E | Question 5 Answer: A |
