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HP HP2-B119 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs and Solution Selling | - Identifying customer requirements
|
| Topic 2: HP Printing Portfolio Overview | - HP Print hardware solutions
|
| Topic 3: Competitive Positioning | - HP differentiation
|
| Topic 4: Print Security and Compliance | - Regulatory compliance
|
| Topic 5: Managed Print Services (MPS) | - MPS value proposition
|
HP Selling HP EMEA pMPS Sample Questions:
1. How can a customer obtain HP Web Jetadmin and HP Universal Print Driver?
A) by purchasing and installing a qualified HP device
B) by purchasing them from the app store for the server operating system
C) by purchasing them from a qualified channel partner
D) by downloading them for free at hp.com
2. Which statements best describe the HP Service Portal? (Select two.)
A) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
B) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
C) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.
D) It is a website explaining the services available with HP pMPS.
E) It is a website for maintaining the remote monitoring software.
3. Which property ensures that HP toner provides the best possible print quality in an HP LaserJet printing device?
A) resistance to build up of static
B) varying particle sizes
C) particles resistant to crushing
D) smaller uniform particle size
4. Which trend presents a growing security challenge for IT staff?
A) Bring Your Own Device (BYOD) to work scenarios
B) More people printing to fewer printing devices
C) Large numbers of people upgrading to the latest Windows operating system
D) Larger percentages of users installing their own anti-virus software
5. What is one of the reasons that a customer should understand and configure the security features of an HP imaging and printing device?
A) because a networked printer or MFP can be used to interrupt Internet access on the network
B) because a networked printer or MFP can be an open port for inside and outside access to valuable business information
C) because apps can be installed only when the security settings are configured
D) because other features of the device function only when the security settings are configured
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,E | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
