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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Understand Customer Requirements | 20% | - Identify business and user needs - Analyze customer environment and usage scenarios - Define solution requirements |
| HP Printing Solutions Portfolio | 25% | - Inkjet and LaserJet product lines - Multifunction printers and wide-format systems - Features, benefits and competitive advantages |
| Support and Management Tools | 10% | - Service and support offerings - Security and mobility solutions - HP Web Jetadmin and management software |
| HP Personal Systems Portfolio | 25% | - Tablets and mobile devices - Security, manageability and performance features - Desktops, notebooks and workstations |
| Positioning and Selling Solutions | 20% | - Address objections and close sales - Communicate value and ROI - Match products to customer needs |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
Question 1
How has HP managed to ship more laser printers than any other competitor?
A. because of the introduction of color printing in 2013
B. because HP addresses the customer's needs
C. because HP sells the cheapest printers in the market
D. because HP is the only company that offers an MFP printer
Question 2
Your education customer needs to provide personal computing facilities in several dedicated computer rooms to support a large number of students at very low cost. Which product line should you offer?
A. HP Business Desktops
B. HP EliteBook Folio 1000
C. HP ElitePad
D. HP Thin Clients
Question 3
What is a security benefit of a secure hard disk with full hardware encryption?
A. It allows customers up to 32MB of space on the printer
B. It gives customers the choice to save their documents to the cloud or the printer.
C. It allows customers to control who can print, what can be printed, and when printing can occur
D. It gives customers peace of mind that anything saved to the printer is fully secure.
Question 4
What is the advantage to the customer of HP pigmented OfficeJet inks with enhanced durability'?
A. Lower entry price
B. Reduced risk of smearing and fading
C. A lower cost per page because cartridges last longer
D. No leakage from cartridges
Question 5
Which HP solution allows IT administrators to quickly and easily configure and update fleet-wide network settings?
A. HP Web Jetadmin
B. HP Embedded Web Server
C. HP Device Manager
D. LANDesk
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: A |
