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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. You have run the ipconfig utility. What information generated by the utility would tell you that the computer IP address is assigned via DHCP?

A) If the IP address is 127.0.0.1 or any other IP address between 127.254.0.2 and 127.254.255.255, it is DHCP.
B) If the IP address is between 169.254.0.0 and 169.254.255.255. It is DHCP.
C) If the subnet mask is 0.0.0.0, it is DHCP
D) If the default gateway is 0 0.0.0. It is DHCP.

2. Which statement is true about HP products that carry a global warranty?

A) A product warranty may be transferred to another country or region as long as HP or an HP Authorized Service Provider (ASP) offers warranty service for the product model number.
B) Products under warranty must be serviced in the country or region where they are originally purchased, and no warranties are honored outside the country or region of original purchase.
C) Products serviced outside the country or region of original purchase are not delayed due to parts availability.
D) Extended warranties are not honored outside the country or region of original purchase.

3. What is the purpose of the committing step that is part of the required Direct Media Interface (DMI) updating process for commercial notebooks?

A) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain AMD security features.
B) Committing is registering a board for a specific customer organization in the BIOS. This ensures that the computer can be recovered if stolen.
C) Committing is enabling HP proprietary software to catalog the unique ID for each component installed in the system and to register each component with HP once the computer is online.
D) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain Intel security features.

4. What is the correct order of steps in the HP six-step troubleshooting process?

A) Collect data, evaluate data, develop action plan, implement action plan, problem solved, and implement preventative measures.
B) Develop action plan, implement action plan, implement preventative measures, collect data, evaluate data, and problem solved.
C) Collect data, evaluate data, implement preventative measures, develop action plan, implement action plan, and problem solved.
D) Develop action plan, implement action plan, collect data, evaluate data, problem solved, and implement preventative measures.

5. Which system components are tested during the POST process on HP commercial notebooks?

A) installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)
B) installed hardware, memory, cache, PCI data path, and flash ROM
C) installed hardware, memory, LCD, and PCI data path
D) installed hardware and system memory

Solutions: